Archive for the ‘Vonage’ Category

Changes at SRM

Sunday, January 11th, 2009

We have made the switch from Comcast to Verizon FIOS. Whereas Comcast is a cable network, Verizon FIOS is fiber optic. There are three reasons for this change:

  1. Comcast keeps raising their price on us. Can’t they manage their system better? Verizon FIOS will be a good $40 a month cheaper if we compare apples to apples.
  2. Comcast keeps chopping my video and audio. They are limiting the bandwidth to me. Also, the television is compressed, so there is some loss even with the high density picture. Verizon FIOS does not compress their picture. The Internet chopping, however, is what I can’t tolerate. I plan to do a lot more video and audio in my web sites and need that bandwith. This problem varies with different Comcast users, but it is definitely there for me.
  3. My phone service is an internet service currently with Vonage. My experience when I signed up with Vonage was very bad - unethical, immoral, and even illegal. Now, when I tried to change my phone service to Verizon FIOS from Vonage, Vonage won’t release my phone number to them as they are required by law to do. The SEC should have shut them down long ago; but then Bush’s administration is a total failure. Total. We expect Vonage to go bankrupt soon. Their stock has been below $1 for several weeks now on the stock exchange. The Bush Administration with its SEC is already bankrupt.

    The ONLY change you will see is a phone number change because the the Vonage problem. The new phone number, effective immediately, is:

    (503) -691-9857

    My email addreses, cell phone number, domain names - all that stays the same.

Vonage and Qwest Support Problems - Part II

Wednesday, July 20th, 2005

Both Vonage and Qwest have serious support problems. They can destroy your business. Enjoy the fun and blog these problems to the A-List blogs. Let’s get a swarm going.

Here are the page counts in Google today for these problems. Search on:
vonage +support +blog 127,000 pages
qwest +support +blog 78,500 pages

For more information, see our log of our problem in the certified letter we sent to Vonage at:
http://www.netadventures.biz/vonage.htm

For the A-List blogs, here is a short list:

The Daily Kos http://www.dailykos.com/
Eschaton http://atrios.blogspot.com/
Instapundit.com http://www.instapundit.com
Hugh Hewitt http://www.hughhewitt.com
Captain’s Quarters http://www.captainsquartersblog.com/
PowerLine http://www.powerlineblog.com/

Our own business site for email is at http://www.netadventures.biz.

Vonage and Qwest Support

Wednesday, July 20th, 2005

Tip for the Wise: Don’t go Vonage. Vonage is a phone carrier service that allows you to move your phone traffic over the Internet with a regular phone without using the land lines. Long distance is free, international calls are almost free, and the system has almost no taxes or extra charges.

The problem is that their customer support is the worse of any company of which I have used products or service. They, with Qwest, have mangled our business telephone number to such a point that I can’t use it - the number is in limbo somewhere and has been in limbo land for 4 weeks.

To reach us now, use an alternate number at 503-952-6045.

Check it out vonage customer support by googling vonage +support +blog. I get 127,000 hits. If I were their CEO, I’d stop the ads until the support problem is fixed. What they have now exposes them to a LOT of liabilities.

Vonage has a Serious Support Problem

Sunday, June 26th, 2005

You can switch to an Internet phone and save bucks and get free long distance.
But if you do - be wary as Vonage has extermely poor support on their Internet phone service.

We had a business phone with Qwest. On 6/22 we requested, through Vonage, to transfer this number to my Vonage Internet line. Qwest released the number for Vonage on 6/23. My business line - listed in DEX with an ad for $165 a month - now doesn’t work.

Vonage says they can’t do anything about it. Qwest says they can’t do anything about it. Well, I sure can.

We’ll keep you posted on how long it takes Vonage to get me connected. Meanwhile, my listed business number in the yellow pages, Internet local directories, and all my Internet web sites doesn’t work.

Right now both Qwest and Vonage and pointing fingers at each other - saying it’s the other guy’s fault. I don’t care whose fault it is - until it is resolved, it’s the fault of both.

Update: Qwest says they notified Vonage on 6/21, then dropped me on 6/23.

OK Vonage - the ball is in your court…. Why didn’t you pick up the number?
Note: Updates for this are in the Vonage support post in our Business blog - Get there from the comments here.

Our Advice? Don’t go Vonage if you need to keep your old number.